FAQ

Got questions? We've anticipated a few. If your question extends beyond these pages, we warmly invite your correspondence.

 

Downloads

Your journey of creation starts with a click. Instantly download designs & begin transforming your memories into timeless keepsakes.

 

Usage

Begin your creative endeavour with instant access to our exclusive collection, designed for those who appreciate the finer details. For printing that matches the excellence of your memories, we suggest printing on superior-quality paper within the 150-300gsm range using the highest quality print settings.

 

Copyright & Usage Terms

Love our designs & interested in using them for more than personal projects? We're flattered!

Please get in touch for commercial licensing & let's talk about how to best fulfill your creative ambitions. Reach out for a conversation about possibilities.

 

Gift Card Information

How can I purchase a Scrapbook Easily gift card?

Gift cards can be purchased directly on our website. Simply choose the desired amount, add it to your cart, & proceed to checkout. Once the purchase is complete, the gift card will be delivered to the email address you provide.

How will I receive my gift card?

When you purchase an order which contains a gift card, you will receive an email that contains a digital gift card with a unique gift card code, that you can use at checkout to redeem its value.

Can I send a gift card to someone else?

Absolutely! You can forward the gift card email to the gift recipient, or enter their email address at checkout to send it directly to them.

How do I use a gift card to make a purchase?

Shop as you normally would & proceed to checkout. On the payment page, enter your unique gift card code in the designated field. If the order total exceeds the gift card amount, you can pay the balance using standard payment methods.

Do gift cards expire?

No, our gift cards do not expire. Take your time to explore our collection & find something you truly love. Remember, we regularly add more products so check back for inspiration of sign up to our emails.

Can I return items purchased with a gift card?

Due to the nature of digital product downloads, we are unable to offer refunds once a purchase has been completed. This policy is in place because digital products, once received, cannot be returned in the same way physical products can. We ensure the quality & satisfaction of our digital products through detailed descriptions, previews, & customer support. Please feel free to contact us prior to purchase if you have any questions or concerns about the product. Your understanding & satisfaction are paramount to us.

What do I do if I lose my gift card? How can customers access gift cards which were misplaced or never received?

Customers can click Resend Gift Cards from their order confirmation email. This link will only work if the order has been fulfilled.

Can a gift card be used more than once? What happens if I don’t use the entire balance of my gift card?

Yes, provided there is still a balance remaining on the card. Any remaining balance will be kept on your gift card for future use. Simply use the same code on your next purchase.

Can more than one gift card be used towards a purchase? Can I use multiple gift cards on a single order?

Yes, you can redeem more than one gift card per order. Just enter the codes one by one at checkout.

Can a gift card be used to pay for shipping & taxes?

Yes, gift cards are applied to the final order total which includes shipping & taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can a customer pay for an order that includes a subscription with a gift card?

Yes, you can use gift cards to pay for your first payment. However, you can't use your gift card to pay for recurring subscriptions.

Can gift cards be reloaded?

No, once a gift card's balance reaches zero, it cannot be reloaded. However, you are welcome to purchase a new gift card at any time.

Can I get a refund for a purchased gift card?

All gift card sales are final & cannot be refunded.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.